Privacy Policy
Last Updated: 22 October 2026
decerto.com.my website is owned by Decerto Technology Sdn. Bhd., which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by decerto.com.my, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using decerto.com.my website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal Data We Collect
Depending on your interaction with us, we may collect personal data such as:
- Name
- Company or organisation name
- Job title or position
- Email address
- Telephone or mobile number
- Business or correspondence address
- Information provided through enquiries, requests or other communications
- Other information reasonably necessary for us to provide our products, solutions or services or respond to your enquiries
When you visit our website, we may also collect certain technical information, such as your IP address, browser type, device information and website usage information, where applicable.
How We Collect Personal Data
We may collect personal data when you:
- Submit an enquiry or contact form through our website
- Contact us by email, telephone or other communication channels
- Request information about our products, solutions or services
- Request a consultation, demonstration or quotation
- Communicate with our employees or representatives
- Attend meetings, events, demonstrations or other business activities
- Establish or maintain a business relationship with us
- Otherwise provide information to us in the course of our business dealings
How We Use Your Personal Data
We may collect and process your personal data for purposes including:
- Responding to enquiries and requests
- Providing information about our products, solutions and services
- Arranging consultations, demonstrations or discussions
- Preparing quotations, proposals and other business documentation
- Providing and supporting our products, solutions and services
- Managing customer, prospect and business relationships
- Communicating with you regarding your enquiries or business relationship with us
- Carrying out administrative and operational activities
- Complying with applicable laws, regulations and legal requirements
- Other purposes reasonably related to the above
Where applicable, we may also use your contact information to provide information about our products, solutions, services, events or updates that may be relevant to you, subject to applicable requirements.
Disclosure of Personal Data
We may disclose your personal data, where necessary and permitted by law, to:
- Our employees and authorised representatives
- Service providers and contractors supporting our business operations
- Technology, hosting, communications and IT service providers
- Professional advisers, auditors and insurers
- Business partners, vendors or solution providers where necessary to respond to your enquiry or provide requested products or services
- Regulators, government authorities or law enforcement agencies where required or permitted by law
- Other parties where you have authorised or consented to the disclosure, where applicable
We take reasonable steps to ensure that parties receiving personal data handle it appropriately and in accordance with applicable requirements.
Transfer of Personal Data
Where necessary for our business operations, your personal data may be processed or stored outside Malaysia by our service providers, technology providers or other relevant parties.
Where personal data is transferred outside Malaysia, we will take appropriate steps to ensure that the transfer and processing are carried out in accordance with applicable Malaysian data protection requirements.
Protection of Personal Data
We take reasonable security measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal data is limited to individuals and parties who require it for legitimate business purposes.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws, regulations or legitimate business requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws, regulations or legitimate business requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
Your Rights
Subject to applicable laws and requirements, you may have the right to:
- Request access to personal data held by us
- Request correction of inaccurate, incomplete or outdated personal data
- Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions
- Request that we cease or limit certain processing, including direct marketing where applicable
- Make enquiries or raise concerns regarding our handling of your personal data
We may need to verify your identity before processing your request.
Accuracy of Personal Data
We rely on you to provide accurate, complete and up-to-date personal data.
Please inform us if any personal data provided to us changes or is inaccurate.
Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, security, performance and analytics.
You may adjust your browser settings to manage or restrict cookies. Certain website functions may not operate properly if cookies are disabled.
Changes to This Notice
We may update this Personal Data Protection Notice from time to time to reflect changes in our business, personal data processing practices or applicable legal and regulatory requirements.
The latest version will be made available on our website.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@decerto.com.my